LANZA
LANZA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LANZA has a 2.1 star rating from 6 customer reviews with 75% unfavorable; consumers praise product quality but are mostly dissatisfied with support, refunds, and the high price level. LANZA reviews and LANZA customer complaints often mention reoccurring orders and difficulty obtaining a refund.
Positive Feedback
Customers report great quality hair products and occasional helpful representatives who provide useful color and toner advice.
Negative Feedback / Risk Areas
- Poor customer service and unresponsive support channels.
- Refunds, exchanges, and cancellations are difficult to obtain.
- Unwanted reoccurring orders and auto-ship billing issues.
- Wrong or defective items and delivery problems.
Key Takeaways for Future Customers
- Expect quality formulas but read return policies before buying due to refund challenges.
- Monitor and cancel reoccurring orders early to avoid unexpected charges.
- Contact customer service patiently and consider alternatives if responsive support matters.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LANZA has a 2.1 star rating from 6 customer reviews with 75% unfavorable; consumers praise product quality but are mostly dissatisfied with support, refunds, and the high price level. LANZA reviews and LANZA customer complaints often mention reoccurring orders and difficulty obtaining a refund.
Positive Feedback
Customers report great quality hair products and occasional helpful representatives who provide useful color and toner advice.
Negative Feedback / Risk Areas
- Poor customer service and unresponsive support channels.
- Refunds, exchanges, and cancellations are difficult to obtain.
- Unwanted reoccurring orders and auto-ship billing issues.
- Wrong or defective items and delivery problems.
Key Takeaways for Future Customers
- Expect quality formulas but read return policies before buying due to refund challenges.
- Monitor and cancel reoccurring orders early to avoid unexpected charges.
- Contact customer service patiently and consider alternatives if responsive support matters.
Media from reviews
Akron, Ohio
Product question
Ive been using the healing shampoo for almost two years. Has something changed? It is making my hair flat and oily now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerColor question
Can I use 9A on my roots for a retouch? With 20 volume peroxide.
I'm not wanting to pull red, and I don't want green hair either. My last 8 NN pulled to red.
Preferred solution: I would like to get more of just a light blonde in here so hopefully blend in the red and the other blondes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Neptune City, New Jersey
Reoccurring monthly orders
Good day Lanza Customer Care,
My name is Kim Rivera, and I sent emails about 1+ month ago to: fwash@***.com and skhawaja@***.com requesting to stop all recurring future orders, including order #67148, as I currently am not working and cannot continue to afford.
I originally sent this email to also to Scotty Rills, but received an automatic email response that he is no longer working at Lanza.
Please stop all future recurring orders. Thank you.
Respectfully,
Kim Rivera
927-773-****
- Great quality hair products
Preferred solution: Full refund
User's recommendation: Stop reoccurring orders
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel order
No customer service!!! No one replied about MY CANCEL ITEM request!!!!!!
There is no option to cancel the order, so strange. I want my order cancelled ASAP.
Not sure how to do that. There is no phone number to call.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong product
Cannot get anyone to respond to me, and Lanza sent the wrong product. I need customer support, not a robot telling me that it is the same product, which is totally different and unacceptable.
Please call me at 727-967-****.
Karen S. Contino
- Quality
- No support
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem
I have sent numerous emails and Im just getting a robot replying to them. The issue is I order all the time and they sent the totally wrong conditioner sent pictures of what was sent and all I get is the same email back-and-forth. I want to speak to customer support
Do not purchase from them
I have been a loyal customer for years . I purchased the bond repair and did not like the first time I tried .
I then tried it a second time and did not like. It made my hair feel dry and brittle . I emailed customer service and was told the only way to do a return is send the un-opened un-used product back in it original packaging . SERIOULSY !!!
How is that a return policy ?? They did offer 10%off next purchase . This is supposed to be a family owned and operated company .
I will never purchase any of their products . They do not care about loyal customers.
User's recommendation: DO NOT BUY FROM THEM SCAMM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn’t speak to anyone
I received an email that my package was delivered and it wasn't. I'm disabled and not able to walk anywhere at this time.
I would like them to credit my account back as I did not receive any shipment. My email is jlatorre31@***.org.
Product is defective
Purchased the foundation moosse and it comes out like water. I did all the suggestions to do and still not working.
I find it very frustrating as I have not had this resolved by now.
I have asked for a return label and as of today I have never received it. This is my first order and not sure I will place future products.
Manola Burton
4007 Reid rd
Douglasville,Georgia
Phone 770 722 ****
burtonnol@***.com
Order 44673
Montgomery, Texas
Can never talk to a person
I have many concerns about my hair and have purchased many products. Cannot reach anyone to talk to to find out if Im buying the wrong products.
Return
How I return the order 23671
I didnt like the still tor me
So please Helpe me to return it and get a refund
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey sent me an email for a review.When I have not even had my questions answered when I called.I was hung up on
I'm trying to get on the professional site.So I can order some lives in ultimate treatment.Additives seems like it won't take my code.Or my password
User's recommendation: I have none at this time
Very helpful
She helped on how to do the color color application. I was not sure whether to do a shampoo cap or just brush it down. The representative said it would be fine brushing down last 20 minutes.
User's recommendation: Very helpful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Worst customer service out of any company
Company fixed the issue and I have been provided with product replacement. After reaching out to the color correcting line and my lost order information being forwarded to someone, they resent the lost order and I have received everything.
It just shouldn't have to have taken from April 29, multiple back and forth emails with the product support person, then having to resort to calling the only phone number available to have my order resent. It seemed like a ridiculous way for L'ANZA to do business.
After calling the Color correction phone number and actually speaking with someone L'anza decided to send out my order again and they will file a claim for the lost shipment. I do think that they need to have a customer service phone number along with their email customer service.
I stayed in contact with Phoebe a customer service representative and she told me to file a claim with UPS instead of them doing it, which UPS said they had to. Now, I'm out my money and have zero products!
Absolutely horrible customer service! Avoid this company.
- Great products
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Buy products from any other company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI wrote 2 messages, 2 emails and contacted trough PISSED consumer - didn’t get any answer!
I wrote 2 messages, 2 emails and contacted trough PISSED consumer - didnt get any answer!
Im not satisfied at all(
Preferred solution: I’m looking for the ways to get this products in Poland
Lakewood, California
Question about toner
Very helpful lady. Reminded me of something already knew.
I appreciate your helpful tip. Love Lanza color!
User's recommendation: Great customer service
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